Winslow Animal Hospital Client Survey

Client Survey

Thank you for your time and thoughts. We value the feedback our clients give us.

How were you referred to our office?
- Friend
- Neighbor
- Drove by
- Other
How far do you live from our hospital?
- Less than 2 miles
- 2-5 miles
- more than 5
Our parking lot/grounds
- Had adequate parking
- Had inadequate parking
- Were clean
- Were littered or unkept
Our waiting room was
- Comfortable
- Neat and Clean
- Disorderly
- Odor-free
- In need of odor control
Our office hours are
- Convenient
- Restrictive
- I would like later hours
Our receptionist(s)
- Were warm and cheerful
- Gave their undivided attention
- Were preoccupied
- Were cold and unfriendly
When you telephoned,
- Your call was answered promptly
- There was a long wait for an answer
- You had trouble getting through
- You were placed on hold for too long
Your phone conversation was
- Courteous
- Hurried
- Impolite
- Informative
- Preoccupied
- I didn't phone
Our technician
- Greeted you warmly
- Was knowledgeable
- Was gentle with your pet
- Introduced him/herself
- Handled your pet roughly
- Was a poor communicator
Attending Veterinarian
- Dr. Bohn
- Dr. Chachkes
- Dr. Coudrai
- Dr. Hinze
- Dr. Levie
- Dr. McDermott
- I don't know his/her name
The veterinarian
- Introduced him/herself with a warm greeting
- Listened well to your pet's present symptoms
- Described the diagnosis and treatment well
- Was professional in manner and appearance
- Was good at comforting your pet and you
- Left you confused about how to treat your pet
- Seemed in a hurry
- Did not seem interested in what you had to say
Was your waiting time reasonable?
- Yes
- No
Did you understand our fees?
- Yes
- No
Do you feel the fees were reasonable
- Yes
- No
If you selected "no" to the above questions, please discuss below:
Why did you choose Winslow Animal Hospital?
Have you recommended us to others?
- Yes
- No
If you were our manager, what suggestions would you have for improving the office, staff or procedures?
Contact Info
Name
First Last
Email
Phone

Monday	8:00am – 7:00pm
Tuesday	8:00am – 7:00pm
Wednesday	8:00am – 4:30pm
Thursday	8:00am – 7:00pm
Friday	8:00am – 4:30pm
Saturday	8:00am – 3:00pm
Sunday	Closed

Winslow Animal Hospital Client Survey

Client Survey

Contact Info

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