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Social Distancing Transition starting 6-15-20 for DVM Visits

By Clinic BlogNo Comments

Hello, to all our patient and dedicated clients out there! 

Starting Monday, June 15th, we are going to begin a slow transition towards re-opening the inside of our clinic. Some transactions will remain curbside like medication pick-ups and hospital staff visits. Others, like visits with the veterinarians, will be inside the building carefully coordinated by our staff. Our attention will be focused on proper distancing and rotating limited number of individuals in the building.

Our staff will provide details about what you can expect at your visits via texted information during reminders. If you do not text, please call us with your questions.

 

Quick Reminder : Upon arrival at the clinic for a visit or medication pickup, please CALL 765-453-4700. 

*Texting to tell us you have arrived will delay your check-in process.*

 

June 12, 2020
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COVID-19 Restrictions Continued (updated 5-26-20)

By Clinic BlogOne Comment

Pet Care Clinic Update on COVID-19 as of 5-26-20

If you were unaware, Dr. Hiss is immunocompromised and every effort is being taken to keep him and our whole staff healthy. If Dr. Hiss becomes ill, Pet Care Clinic would not be able to continue functioning at its current capacity. It is for this reason that we plan to continue restrictions longer than mandated by the local and state authorities.

Those restrictions include:

  • All appointments are curbside.  We will have our lobby doors locked but monitored by our staff. Please bring a cell phone with you and call us at 765-453-4700 upon arrival. If you do not have a cell phone, please gently knock on the front door upon arrival. Our staff will provide you further instruction.
  • Only patients will be allowed to enter the building. Our staff will perform the check-in process from your vehicle and then escort your pet inside to complete their visit.
  • We ask that you remain in your vehicle for the entire visit.  Please bring your cell phone so that the doctor may communicate details with you by phone. If you do not have a cell phone, please inform the staff when you knock on the front door. It is critical that you be available for the complete visit. Do not plan to run errands or perform other tasks while your pet is being seen by the doctor.
  • Payments can be taken by phone for most major credit cards. Care Credit transactions can be done through a textable pay-my-provider link or ID & signature exchanged while you wait in your car.

 

We know our clients are used to a much higher level of personal touch-points. Please hang in there with us. Your patience is appreciated as we work hard to keep our clients, our staff and our community safe & healthy.

 

ARE YOU FEELING WELL?

  • If you are ill, especially with a cough or fever, please stay at home. We will be happy to work with you and schedule another appointment when you are well.
  • If you are ill and need medicine refills, please call or text us to request the refill, pay with credit card over phone, and have a friend or family member pick up your meds. We will give you the approximate time it will be ready for pick up. We can even bring it out to them!
  • If you wake up ill on the day of your scheduled appointment, please call or text us to cancel rather than just not show up. We appreciate the notification!
  • If within 2 weeks of visiting our clinic, you or a family member tests positive for the virus, please inform us so that we may take the proper steps to keep everyone healthy.

 

We appreciate your understanding and patience with these procedures, as we realize it may take extra time for our staff to treat your beloved pet and try to protect you and our community during the next few weeks.

May 26, 2020
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COVID-19 *Update 3-23-20*

By Clinic Blog4 Comments

Pet Care Clinic Update on COVID-19

 

As an AAHA accredited hospital, our staff is required to maintain a very stringent level of cleanliness. Each and every staff member plays a role in meeting these standards.  However, in response to the recent COVID-19 Pandemic, we are implementing new temporary protocols to reduce the possibility of transmission of the virus.  We wish to keep everyone of our clients, staff and Doctors safe during this time.   We will be implementing new protocols for in-house staff as well as the following for all of our clients.

 

  • If you are ill, especially with a cough or fever, please stay at home. We will be happy to work with you and schedule another appointment when you are well.
  • If you are ill and need medicine refills, please call or text us to request refill, pay with credit card over phone, and have a friend or family member pick up your meds. We will give you the approximate time it will be ready for pick up. We can even bring it out to them!
  • If you wake up ill on the day of your scheduled appointment, please call or text us to cancel rather than just not show up. We appreciate the notification!

**UPDATE**as of 3-23-20

  • We will have our lobby doors locked but monitored by our staff. We will be admitting only one patient at a time into the hospital. Please bring a cell phone with you and call us at 765-453-4700 upon arrival. If you do not have a cell phone, please gently knock on the front door upon arrival and our staff will provide you further instruction.
  • Most visits will be performed while you wait in your vehicle. Please bring your cell phone so that the doctor may communicate details with you by phone. If you do not have a cell phone, please inform the staff when you knock on the front door.
  • Payments can be taken by phone for most major credit cards. Care Credit transactions can be done through a textable pay-my-provider link or ID & signature exchanged while you wait in your car.
  • We know our clients are used to a much higher level of personal touch-points. Please hang in there with us. Your patience is appreciated as we work hard to keep our clients, our staff and our community safe & healthy.

 

  • If within 2 weeks of visiting our clinic, you or a family member tests positive for the virus, please inform us so that we may take the proper steps to keep everyone healthy.

 

We appreciate your understanding and patience with these procedures, as we realize it may take extra time for our staff to treat your beloved pet and try to protect you and our community during the next few weeks.

 

March 23, 2020
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COVID-19 Response

By Clinic BlogNo Comments

Pet Care Clinic Update on COVID-19

 

As an AAHA accredited hospital, our staff is required to maintain a very stringent level of cleanliness. Each and every staff member plays a role in meeting these standards.  However, in response to the recent COVID-19 Pandemic, we are implementing new temporary protocols to reduce the possibility of transmission of the virus.  We wish to keep everyone of our clients, staff and Doctors safe during this time.   We will be implementing new protocols for in-house staff as well as the following for all of our clients.

 

  • If you are ill, especially with a cough or fever, please stay at home. We will be happy to work with you and schedule another appointment when you are well.
  • If you are ill and need medicine refills, please call or text us to request refill, pay with credit card over phone, and have a friend or family member pick up your meds. We will give you the approximate time it will be ready for pick up. We can even bring it out to them!
  • If you wake up ill on the day of your scheduled appointment, please call or text us to cancel rather than just not show up. We appreciate the notification!
  • To minimize the number of people in the lobby at one time, we ask if at all possible, only one person come in with the pet.
  • If you are uncomfortable waiting in the lobby for your appointment, please call or text us upon your arrival and we can let you know when an exam room is ready for you and your pet.
  • If your pet is here for a VA appointment, such as nail trim, anal gland expression or other visits, not with the doctor, you may call or text us when you arrive, one of our staff can come out and get your pet and bring them back out to you. You can call and pay with a credit card from your car!
  • If within 2 weeks of visiting our clinic, you or a family member tests positive for the virus, please inform us so that we may take the proper steps to keep everyone healthy.

 

We appreciate your understanding and patience with these procedures, as we realize it may take extra time for our staff to treat your beloved pet and try to protect you and our community during the next few weeks.

 

 

March 17, 2020
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Tips for Loading Your Cat into a Carrier

By Clinic BlogNo Comments

So, you have this great carrier…and Fluffy refuses to go in it! Here are a few tips to help get your cat in there without all the fuss.

TIP#1 – Don’t put the carrier on the floor or other larger flat surface and expect purr-fect entry.

 

TIP #2 – Try placing your carrier on the edge of a table so that just a few inches of the front of the carrier hangs off the table. 

 

 Be careful! If the carrier is too far forward, it will fall off when weight is applied to the front portion not supported by the table!!

 

Tater Tot, our clinic kitty, has “volunteered” to demonstrate how well this method works. You might find that, like your cat at home, she obviously is not excited to go in the carrier! 

 

However, she doesn’t have much of a choice when we set her down. She has to put her feet into the carrier because it is the only solid surface to stand on.

SUCCESS!

 

If you have more questions or need more tips, please call or text us @ 765-453-4700.

 

 

 

January 3, 2020
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The Purr-fect Cat Carrier

By Clinic BlogNo Comments

What should you be looking for in a carrier for your cat?

We want to make sure that the annual trip to see us is as safe and stress free as possible. That process starts with how your feline companion gets to the clinic.

#1 – Your cat carrier should be sturdy.

We recommend a carrier made out of hard plastic so that they have a stable surface to stand on. 

#2 – The door of the carrier should be made out of metal.

 

 

When doors are metal, they are less likely to be damaged or broken resulting in an escaped kitty!

#3 – Preferrably, it should have multiple ways to access the kitty.

The carrier should also be easily opened from the top, or the top removed for easy access to our more shy patients.

#4 -So, how big should this carrier be?

The carrier needs to be big enough for the cat to stand, turn around, and lay down comfortably. To make sure this is possible, measure your cat from their nose to the base of their tail. This is the length of the cat. The carrier should be 1 and ½ that length. So, if the cat is 12 inches from nose to tail, the carrier should be 18 inches long. It should also be as wide as the cat is long. In this example the carrier would need to be 12 inches wide.  This will ensure they are able to turn around comfortably.

#5 – Plan your visit to the clinic! 

You’ve successfully created a safe and comfortable way to get your furry feline to the vet.

December 5, 2019
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Amanda’s Story: Why I Love My Job

By Clinic BlogNo Comments

“Why I Love My Job” from Amanda’s perspective:

Working at Pet Care Clinic the last 12 years has changed my whole life. I didn’t know that working could be so fulfilling until being here. I found my career, passion, mentorship, and friends – both co-workers and clients alike. My job here has opened doors in my life that I didn’t know could ever be unlocked! Pet Care Clinic changes something in anyone that comes here. It’s an opportunity to see how great a workplace culture can be, how you can respect one another whether agreeing or disagreeing, how loving what you do makes it great to get up each day and head to the same place, and how helping animals & their owners makes us better humans! There isn’t a day that goes by that I don’t feel some amount of gratitude for having my job here, and I recognize how rare that it in today’s world. I truly love my job! – Amanda

September 27, 2019
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Changes to Our After-Hours Emergency Services

By Clinic Blog29 Comments
**The information contained in this post is archived information. GuardianVets Services were discontinued at the end of September 2020.**

Clients of Pet Care Clinic,

I have provided emergency care for my patients during my entire 36 year career. The past 13 years, we have shared after-hours emergency duties with Greentown Animal Hospital and Jefferson Road Animal Hospital. It is with a heavy heart that I announce:

We will no longer be offering after-hours emergency visits effective September 30th.

The market for associate veterinarians has been limited and competitive in the past few years.  As a result, is has been difficult attracting veterinary professionals to communities, like ours, that rely on most veterinary practices to provide normal daily care plus after-hours emergency care. Many of the new veterinary graduates cannot fulfill the duties of daily practice and emergency duties combined. As my generation of practitioners near retirement, we have to make changes now to ensure our patients, current and future, have a means of obtaining emergency care.

We are fortunate to be within one hour of four different 24/7 emergency clinics for critical patient needs. However, many of the calls we receive during hours we are closed simply require advice or determination of the urgency of care. With that in mind, we have chosen to employ GuardianVets to help with after-hours concerns. This service does not have a cost to you; it is a service we pay for on your behalf in our continued effort to find ways to meet our clients’ and patients’ needs.

Starting September 30th, when you call our clinic after business hours, you can select an option to talk to GuardianVets licensed veterinary nurses. While GuardianVets cannot directly prescribe medications or treatments, they will help navigate your concerns and direct you, if needed, to an appropriate emergency hospital.  All calls will be logged and transmitted to our staff here at Pet Care Clinic on the next business day so you can rest assured we remain in the loop about your pet’s medical care.

If you have questions about this new service, please contact us.

 Sincerely,

Charles E. Hiss, D.V.M.

September 16, 2019
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Rachelle smiling

Rachelle’s Story: Why I Love My Job

By Clinic BlogNo Comments

“Why I Love My Job” from Rachelle’s perspective:

Growing up, I always had a natural love for animals and couldn’t imagine having a life without them. In high school, I took a veterinary careers class, which led me to discover that my career goal in life is to become a veterinarian. Working here at Pet Care Clinic has given me so much experience while also working with the greatest people. I have gained valuable insight from Dr. Hiss and the staff that will help me achieve my goal. Oh and of course, I love being able to hold all of the furry animals that come in everyday! I love my job and what I do, and I am grateful for the opportunities that Pet Care Clinic has given me thus far. – Rachelle

August 29, 2019
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