Pet Care Clinic Update on COVID-19

As an AAHA accredited hospital, our staff is required to maintain a very stringent level of cleanliness. Each and every staff member plays a role in meeting these standards.  However, in response to the recent COVID-19 Pandemic, we are implementing new temporary protocols to reduce the possibility of transmission of the virus.  We wish to keep everyone of our clients, staff and Doctors safe during this time.   We will be implementing new protocols for in-house staff as well as the following for all of our clients.

• If you are ill, especially with a cough or fever, please stay at home. We will be happy to work with you and schedule another appointment when you are well.
• If you are ill and need medicine refills, please call or text us to request refill, pay with credit card over phone, and have a friend or family member pick up your meds. We will give you the approximate time it will be ready for pick up. We can even bring it out to them!
• If you wake up ill on the day of your scheduled appointment, please call or text us to cancel rather than just not show up. We appreciate the notification!
• To minimize the number of people in the lobby at one time, we ask if at all possible, only one person come in with the pet.
• If you are uncomfortable waiting in the lobby for your appointment, please call or text us upon your arrival and we can let you know when an exam room is ready for you and your pet.
• If your pet is here for a VA appointment, such as nail trim, anal gland expression or other visits, not with the doctor, you may call or text us when you arrive, one of our staff can come out and get your pet and bring them back out to you. You can call and pay with a credit card from your car!
• If within 2 weeks of visiting our clinic, you or a family member tests positive for the virus, please inform us so that we may take the proper steps to keep everyone healthy.

We appreciate your understanding and patience with these procedures, as we realize it may take extra time for our staff to treat your beloved pet and try to protect you and our community during the next few weeks.