What to Expect

Seattle veterinary services – delivered with courtesy & respect.

Welcome to our Seattle Veterinary Hospital. Here you can expect that our full attention will be devoted to you and your pet’s unique needs. Our veterinary services will be provided with courtesy and respect. Our goal is to make every visit enjoyable and informative.

Our Client Care Team will facilitate transfer of your pet’s past medical records. This allows us to provide the best continuity of care. Scheduled appointments help us ensure the attention you deserve; in the event of unexpected illnesses we will do our best to accommodate you at short notice. We will request your pet’s records several days in advance so that the doctor is prepared with your pet’s complete history for the exam.

We ask that you arrive 15 minutes early to allow sufficient time to fill out the new client and patient forms or you can access and print our new client, client visit questionnaire and new patient forms and bring them with you to your visit. Visit our Forms page for a complete list.

On subsequent visits, arriving a few minutes early will help us to streamline the check-in process and allows you to take full advantage of your time with the doctor. If you have an appointment and are unable to keep it, we ask that you notify us 24 hours in advance to allow us to schedule other patients in need of attention.

We will call you to confirm your appointment a day or two in advance and make sure that you are clearly informed of any special appointment instructions. When you arrive at our veterinary hospital for your appointment, you will be greeted warmly by our customer service specialists, and we will usher you into an examination room as soon as we have one available. Our appointments are normally right on time, though we do have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized.

From time to time, we will have “Relief Doctors” help us when someone is out of the office. Rest assured that these veterinarians have been carefully screened by us to ensure they provide the same high level of expert veterinary service you expect.

One of our highly skilled Veterinary Assistants will be your guide and partner throughout your visit starting with taking your pet’s health history and discussing some of your pet’s routines. Our veterinarian will then spend time learning about you and your pet. The veterinarian will examine your pet, answer your questions, formulate a healthcare plan, and arrange further diagnostics or treatment as necessary. Our Licensed Veterinary Technicians will collect samples, assist the veterinarian in treating routine issues and help prepare medications while you wait. If appropriate for your pet, or more convenient for you, we may admit your pet to the hospital, or arrange another time to address more involved health care needs. During your visit we will provide you with educational information, and prepare estimates as necessary. At the end of the visit, the assistant or technician will review the doctor’s findings, go over any medications and home care instructions, and help you understand and plan for your pet’s future healthcare needs.

Our Client Care Team will handle billing and schedule any needed follow up visits. All of our staff are very knowledgeable and will provide you with all of the information you need to make the best decisions for you and your pet. We welcome you to call us with pet care updates and to stop by our veterinary hospital and visit with us if you have any questions.

We are excited to meet you and get to know your human and animal family members!